RMA number

Typical RMA document

A return code or RMA number (Return Merchandise Authorization or Return Material Authorization) is used to indicate a return code assigned by the supplier for the goods return. The customer is obliged to request such a code before the return, so that the goods can be correctly assigned to the supplier. In most cases, a distinction is made between defect defects resulting from the guarantee, defective products (Dead On Arrival) on arrival and defects caused by the customer or the customer, in which case, of course, the repair costs will be charged to the customer / p>

An obligation of the customer to apply for an RMA number and to make it visible to a return delivery is not always compatible with applicable law. Thus, the private end user, For example, a right of revocation, which is independent of the prior assignment of an RMA number. The affixing of an RMA number can, however, result entirely from the subcontracted cooperation obligations of the customer; in the case of voluntary services such as a guarantee, For example.

The RMA process therefore serves the structured return of the goods. As a result, a faster and less error-prone assignment and processing of the return is achieved. Therefore, the RMA process usually serves both parties and should also be considered by the sender. It is important that the RMA number or RMA identification is always clearly and clearly displayed on the packaging in order to be able to separate the delivery more easily in the goods receipt.

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